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Unplanned fail over of Fiber circuit - Southfield, MI

Scheduled on 08/17/2019 18:00:00 Status Finished Estimated finish 08/17/2019 20:00:00

Please be advised that one of our 10G Fiber optic links in Southfield were taken offline and worked on by our upstream service provider. The work window is listed below but UBX did not receive clear notification of this planned activity.

Private cloud clients who are served from our Southfield facility experienced two 1-2 minute outages while the fiber circuit failed over to our secondary provider. All of our safe guards for this kind of activity responded correctly and all traffic transiting that circuit were properly moved over to our Cogent connection.

We have requested that our service provider better communicate these types of work activities in the future and we apologize for the disruption it may have caused.

# From Upstream Provider
Start Date: 8/17/2019 06:00 PM EST
End Date: 8/17/2019 08:00 PM EST
Work Window: 2 Hours
Maintenance Type: Fiber Maintenance
Reason for Work: Multiplexer upgrade to improve light levels

Please speak to your UBX account manager if you feel you are owed a service credit for an SLA breach.

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Veeam infrastructure updates and patching - Troy, MI

Scheduled on 08/11/2019 13:00:00 Status Finished Estimated finish 08/11/2019 19:00:00

Please be advised that we will be performing updates to our Veeam infrastructure including patching to the latest recommended version 9.5 Update 4b

Access to the Veeam repositories and gateways will be intermittently unavailable during the maintenance windows listed below.

We do not anticipate any issues and the only thing that may be needed on your part is to re-scan the cloud repository after the updates are completed.

Sunday. Aug-11th between 1:00-6:00 PM EST (6 hours)

For any questions or sales inquiries regarding our Veeam based managed backup and DRaaS solutions, please contact sales at 1-888-509-2568

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