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Planned Citrix upgrades - Southfield, MI

Scheduled on 07/08/2018 00:00:00 Status Finished Estimated finish 07/08/2018 06:00:00

We are performing an update to our core Citrix infrastructure include our cloud delivery controllers.

During this maintenance period hosted virtual desktops, cloud portal, and all cloud hosted applications will be inaccessible.

Important to note:

User connecting in with Citrix receiver may need to remove and re-add their store after the upgrade. Instructions are attached.

Users who connect using Chrome, IE or Firefox will need to clear your cache otherwise you may not see the login screen after the update.

You can raise a support request with the helpdesk or call in if you have any questions.

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Facility maintenance notification - Troy, MI

Scheduled on 07/01/2018 18:00:00 Status Finished Estimated finish 07/01/2018 20:00:00

Please note this activity is being performed by an external party and may impact your UBX services during the downtime window.

Floor(s)/ Suites(s): TYM2, 1st Floor, Data Room A, Data Room B, Data Room C

Start Date: 7/1/2018 1800h Eastern Daylight Time
End Date: 7/1/2018 2000h Eastern Daylight Time

Work Window: 2 Hours

Anticipated Service Disruption: 10-60 Minutes

Maintenance Type: Emergency Maintenance

Reason for Work: Emergency Firmware Upgrade

Affected Infrastructure: TYM2 CORE9

Be advised that customers at site TYM2 will experience an anticipated network service disruption of 10 minutes, but that the outage could be as long as 60 minutes. Customers not located within the TYM2 datacenter could experience service degradation as part of this maintenance.

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