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Veeam license updates

Scheduled on 01/15/2020 17:30:00 Status Scheduled Estimated finish 01/16/2020 17:30:00

Hello,

If UBX is providing your on-premise Veeam rental licensing, your license keys will be expiring soon or have already expired. Please contact helpdesk to get new keys reissued. Once you have a new key in place you can enable automatic license updating and not have worry about it key changes.

Make sure you are taking advantage of the latest Veeam 9.X release. Currently that is 9.5 U4b
Direct Link: (https://planroom.ubxcloud.com/index.php/s/iDSxxSBeoWKyTB6). This version is required for the new license we are providing you.

We have noticed some of our MSP partners are not setting SMTP details in their Veeam installations properly. For example, using a particular user’s email account as a relay is not best practice. As a result, very important notifications and failures are missed.
To minimize these kinds of issues, we will provide SMTP relays to our partner MSPs at no charge. You may signup for your relay account here: https://manage.ubxcloud.com/?cmd=cart&action=add&id=252

Please leverage UBX experts to assist (at no cost) in setting up optimized backup copy jobs and WAN accelerators to get better backup performance.

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Unplanned Citrix patching - Southfield, MI

Scheduled on 01/11/2020 23:00:00 Status Finished Estimated finish 01/12/2020 00:00:00

We are performing an emergency security adjustment to our core Citrix infrastructure including our cloud delivery controllers. This is in response to listed NIST security advisory CVE-2019-19781

During this maintenance period hosted virtual desktops, cloud portal, and all cloud hosted applications will be inaccessible for 1 hour.

Start Date: 01/11/2020 23:00 ET
End Date: 01/11/2020 23:59 ET
Work Window: 1 hours

You can raise a support request with the helpdesk or call in if you have any questions.

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None

Veeam infrastructure adjustments - Troy, MI

Scheduled on 12/27/2019 22:00:00 Status Scheduled Estimated finish 12/28/2019 02:00:00

Hello,

Please be advised that we will be performing some planned maintenance to our Veeam infrastructure in Troy, Michigan.

Access to the Veeam repositories and gateways may be intermittently unavailable during the maintenance window listed below. Please ignore any errors or warnings that you might see in your Veeam console. They will clear up upon the next retry interval.

Friday, Dec-27-2019 10:00 PM EST
Saturday, Dec-28-2019 02:00 AM EST

For any questions or sales inquiries regarding our Veeam based managed backup and DRaaS solutions, please contact sales at 1-888-509-2568

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