Unplanned fail over of Fiber circuit - Southfield, MI

Finished Scheduled on 08/17/2019 18:00:00 Estimated finish 08/17/2019 20:00:00
Please be advised that one of our 10G Fiber optic links in Southfield were taken offline and worked on by our upstream service provider. The work window is listed below but UBX did not receive clear notification of this planned activity.

Private cloud clients who are served from our Southfield facility experienced two 1-2 minute outages while the fiber circuit failed over to our secondary provider. All of our safe guards for this kind of activity responded correctly and all traffic transiting that circuit were properly moved over to our Cogent connection.

We have requested that our service provider better communicate these types of work activities in the future and we apologize for the disruption it may have caused.

# From Upstream Provider
Start Date: 8/17/2019 06:00 PM EST
End Date: 8/17/2019 08:00 PM EST
Work Window: 2 Hours
Maintenance Type: Fiber Maintenance
Reason for Work: Multiplexer upgrade to improve light levels

Please speak to your UBX account manager if you feel you are owed a service credit for an SLA breach.
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